GENERAL TERMS AND CONDITIONS (GTC) of Suelo Trade GmbH
All services are provided by Suelo Trade GmbH for the customer are exclusively based on the following terms and conditions. Different rules are only valid if they have been agreed in writing between Suelo Trade GmbH and customer.
The Customer acknowledges his order these terms and conditions explicitly.
To contract with Suelo Trade GmbH only persons entitled who have reached the age of 18 and are not limited at the time of concluding the contract in its capacity. We sell only in commercial quantities.
The order from a customer represents an offer to Suelo Trade GmbH to purchase completion. By ordering, the customer makes a binding offer to conclude a purchase contract from.
The order confirmation is automatically sent to the customer immediately after the order, as well as the receipt of a telephone order, provide no legal transaction acceptance on our part. The automatic email notification applies only as acknowledgment of receipt.
Suelo Trade GmbH is entitled to accept this offer within 7 calendar days by sending an order confirmation or delivery confirmation. After expiry of Unanswered 7 -day period the offer is rejected. Suelo Trade GmbH is free to decide whether an order is accepted.
A purchase contract is only concluded when Suelo Trade GmbH ships the ordered product to the customer and confirms the shipment with a second email (shipping confirmation). Any products on the same order which are not listed in the shipping confirmation, no purchase contract is concluded.
If a product is no longer available, we will notify the customer without delay. In case no contract is concluded.
Right of withdrawal / return
The customer is entitled to cancel the order within 7 calendar days in writing and compelling in German (for example, letter, e-mail, fax) or by returning the goods. The period starts from the receipt of goods by the customer. Excludes items which can not be withdrawn for hygienic reasons. (Hairbrush, contact gel, hair products, cosmetics, etc. Hygienic articles
Suelo Trade GmbH
9430 St. Margrethen
Suelo Trade GmbH accepted the withdrawal only if the item unused, complete (it must all papers such as warranty card, labels be present) and are in undamaged original packaging. Excluded from the return are products made on behalf of customers, personalized or have been specifically ordered.
For returned items refunded Suelo Trade GmbH generally any money back.
If the customer is not able the goods in whole or in part, or return them in a deteriorated condition, the customer Suelo Trade GmbH has obliged to pay compensation. The customer is responsible to refrain from everything that would impair the value of the products supplied.
Transportable goods are returned. The customer bears the costs of return and any additional charges such as Customs costs if the delivered goods ordered. Otherwise, the return for the customer is free of charge. We can only accept returns which are sufficient postage.
All items are immediately available from stock and only while stocks last, delivered, assuming a successful identity and credit check.
Delivery is both within Switzerland and in EU countries as well as abroad.
The delivery time within Switzerland is, unless otherwise stated in the offer, a maximum of 7 days. (Standard is 1-2 business days)
For international deliveries, the delivery time, unless otherwise stated in the offer, a maximum of 14 working days. (EN or AT is approximately 4 - 6 working days) For international deliveries, the delivery time depends on customer location.
The following items have a longer delivery time:
Especially for the customer created designs and products.
The delivery period begins with the dispatch of the order confirmation. The specification of the delivery time is not binding, unless there is a different written agreement. If an item is not shortly be available, we will inform the customer as soon as possible by e-mail about the expected delivery time, if we have an address. We reserve the right of partial delivery, to the extent necessary is an efficient processing of the total delivery. For the subsequent delivery no additional shipping costs will be due in the fall. For delivery delays, such as force majeure, traffic disruptions and orders of higher authority and other of Suelo Trade GmbH does not bear responsibility, no claim for damages against Suelo Trade GmbH can be asserted.
If the delivery is delayed through the fault of suppliers and omitted (impossibility), as Suelo Trade GmbH for not stand up.
Packaging and shipping goods
We offer the following shipping methods: Swiss Post, DHL, Truck and others.
For delivery, insured and registered, within Switzerland and packaging costs we charge CHF 8.30 as defined in the offer shipping price. For each order, the shipping costs will be communicated.
Pricing possibly after weight CHF and after the price zones of Swiss Post
For deliveries abroad (Germany, Austria, France and EU) we charge between CHF 13.00 and 35.00 CFH
For orders with an order value of CHF 400.00 we deliver free of charge within Switzerland. This does not include services. For deliveries abroad the shipping exemption shall apply from CHF 500.00
At the customer also express deliveries (DHL EXPRESS) can be performed. The resulting additional costs of CHF 11.00 will be charged to the customer.
The packages are all insured. Transport damage must be reported by the customer to the deliverer.
All prices quoted are inclusive and are in Swiss francs inclusive of VAT, without any packaging and shipping costs. The price shown at the time of submitting the tender with Suelo Trade GmbH is relevant for billing. Suelo Trade GmbH reserves pricing errors and changes.
Customs and VAT for goods that have been shipped to the EU / abroad, the buyer himself has to take care. the goods will be delivered in this case sales tax free and the prices are exempt from customs and VAT.
For delivery within Switzerland following payment methods are possible:
Purchase Orders (Credit standing)
The invoice is payable within 10 days. Suelo Trade GmbH reserves the right,
obtain credit clarifications about the customer and, for this purpose customer data to third parties
hand off. In case of default, default interest of 5% per year will be charged plus late fees of CHF 25.00. Suelo Trade GmbH is also entitled to the payment, the requirement under
assign or delegate to the collection costs result for the customer to third parties.
Via credit card
Debited by sending the goods; permitted are the following credit cards:
Euro / Mastercard
Diners Club International
Cash on delivery
The customer is obligated to pay the purchase price for goods. Additional costs of postal operations for delivery with delivery shall be borne by the customer.
The customer is obligated to the purchase price immediately after the contract, but not later than 7 calendar days to pay by bank transfer to our account.
When paying in advance the customer of Suelo Trade GmbH receives an e-mail with the exact account data. The customer's e-mail address is mandatory to capture in order to allow Suelo Trade GmbH with the customer can get in touch. When transfer is mandatory as purpose, unless otherwise stated, the invoice number or order number. capture. Otherwise, an allocation of the payment is not possible.
If the customer has not paid within seven days, to Suelo Trade GmbH reserves the right to cancel the appointment and for sale to provide the goods again.
Retention of title of goods
Until full payment for the goods ordered property of Suelo Trade GmbH remain (retention of title). This is entitled to register a retention of title in the appropriate register.
Warranty for defects in goods
The justified from a defect in the goods of the customer against Suelo Trade GmbH shall be governed by the statutory provisions. The Customer undertakes to inspect the goods upon receipt for any defects and of such immediately be taken upon detection of Suelo Trade GmbH of such requests. If the customer finds at a later date that the goods are defective, he is obliged to inform Suelo Trade GmbH thereof immediately after discovery. Any failure of the customer to report a defect, the goods are considered approved.
A defect in the goods are not damages caused by improper or non-contractual treatment of customers. Decisive for the Unsachgemässheit and conformity are the instructions of the manufacturer of the goods.
The warranty period is 24 months and which twelve months if not otherwise time is displayed on the goods supplied. They begin to run with the receipt of goods. The shipping back to the customer within Switzerland contributes Suelo Trade GmbH. Foreign buyers must pay the shipping costs. Only upon receipt of the full amount of the item is sent!
If the subsequent performance is effected by way of replacement, the customer is obliged to return the goods within 10 days of Suelo Trade GmbH. The return of the defective goods must be carried out according to legal regulations. Suelo Trade GmbH reserves the right to assert under the conditions stipulated by law for damages.
The guarantee expires in any case when tampering, repair or attempted repair of the buyer or any unauthorized third parties without written consent of Suelo Trade GmbH.
If transport damage to the goods are found, the client report the damage to the carrier (shipping service) must be made promptly. Other recognizable transport damages are to be made in writing please within 2 days, after receipt of goods, compared to the Suelo Trade GmbH. Missing this complaint, however, has no consequences for your legal rights.
limitation of liability
Claims for damages against Suelo Trade GmbH are excluded, unless they are based on our intentional or grossly negligent behavior or our agents. The limitation period for a claim for damages is three years and begins on the date on which the obligation to pay damages triggering event has been committed. If the statute of limitations in individual cases lead us to a shorter period, these apply. The liability for guarantees is independent of fault.
For slight negligence Suelo Trade GmbH exclusively by the provisions of the Product Liability Act, for injury to life, limb or health or because of breach of contract. The claim for damages for the negligent breach of essential contractual obligations is limited to the typical, foreseeable damage if there is no liability for injury to life, limb or health. For the negligence of agents and representatives, we are liable to the same extent.
The regulation of the foregoing paragraph shall apply to damages in addition to performance, the damages instead of performance and the claim for wasted expenditure, regardless of the legal grounds, including liability for defects, delay or impossibility.
The online store of Suelo Trade GmbH is encrypted using SSL, which all customer data, supply and payment will be securely transmitted to us. We store the order information and treat it as strictly confidential. The customer agrees that his who Suelo Trade GmbH are electronically stored and processed within the framework of the business relationship supplied Henden personal data. The relevant data are processed and used for the establishment, implementation and execution of orders through the online store and contracts for the purpose of future customer support and customer care. Credit card details are not stored by us. For the security of data transmitted on the Internet data, however, no liability can be accepted.
All logos, images and graphics are property of their respective companies and are subject to copyright of the licensor. All photos on these pages, logos, texts, reports, scripts and programming routines which are proprietary developments of us or have been prepared by us, may not be copied without our consent or otherwise used. All rights reserved.
If any dispute exclusively Swiss law. Performance for all contractual and legal claims is the headquarters of Suelo Trade GmbH.
The jurisdiction shall be governed by the Civil Jurisdiction Act and is ordering by individuals at the residence of the owner or at the headquarters of Suelo Trade GmbH. For orders which have not been given by individuals in order, is the exclusive place of jurisdiction St. Margrethen.
By placing an order, the customer accepts the terms and conditions of Suelo Trade GmbH. If any provision of these terms and conditions, for any reason, be invalid, the validity of the remaining provisions will remain unaffected. The ineffective regulation is replaced by the relevant statutory provision immediately. Verbal agreements must be confirmed in writing.
Suelo Trade GmbH shall be explicitly reserved at any time amend these Terms and Conditions to the circumstances and apply immediately.